Terms and conditions

Introduction

Welcome to the Ilaria Glow website (www.ilariaglow.co.za). These terms and conditions govern your use of this website and our services. By accessing or using the website, you agree to comply with these terms.

Business Name: Ilaria Glow
Location: Cape Town, South Africa
Instagram: @Ilaria_glow
Email Contact: ilariaglowinfo@gmail.com

General Information

Ilaria Glow offers hair care, skin care and fragrance range, providing sulphate-free products designed to enhance natural beauty and overall wellness. We strive to ensure a seamless shopping experience for our customers.

1. Product Availability & Pricing

• Products listed on the website are subject to availability.
• Prices are provided in South African Rand (ZAR).
• We reserve the right to modify product pricing without prior notice. However, once an order has been confirmed, the price cannot be adjusted for that order.

2. Orders & Payments

• Orders can be placed through our website.
• We accept secure online payments via third-party payment providers, including but not limited to Paystack, Stitch, and PayJustNow, which support payment methods such as credit cards, debit cards, instant EFT, and buy-now-pay-later options.
• By selecting buy-now-pay-later options, customers agree to the terms and conditions of the respective payment provider.
• All payments are processed securely through these providers. Ilaria Glow does not store or have access to your full payment details.
• Full payment must be successfully received and authorised before any goods are processed or dispatched.
• In the case of payment failure, cancellation, or reversal, the order will not be fulfilled until payment has been successfully completed.
• Ilaria Glow reserves the right to cancel or refuse any order if fraud or unauthorised activity is suspected.

3. Shipping & Delivery

• Orders are processed within 2-5 business days of payment confirmation.
• Delivery costs are calculated at checkout and are dependent on your location.
• We deliver nationwide across South Africa. Please allow 1-2 Business days in Cape Town or 3-5 Business days nationwide for your order to arrive.

4. Return & Refund Policy

• To be eligible for a return, products must be unused and in their original packaging.
• We will not be held responsible for any items damaged or lost in transit.
• Refunds will be processed within 7 working days after receiving and inspecting the returned item.

5. Use of Website

• By using this website, you warrant that you are at least 18 years of age or are accessing the website under the supervision of a parent or guardian.
• The content of this website is for your general information and use only. It is subject to change without notice.
• We aim to ensure that all information on the website is accurate. However, we do not guarantee the completeness, accuracy, or timeliness of the information.

6. Intellectual Property

• The majority of the content on this website, including text, graphics, logos, and images, is the property of Ilaria Glow and is protected by South African and international copyright laws. Some media used may originate from external sources, such as Pinterest, and are not claimed as our intellectual property.
• Unauthorized use of any proprietary material from this website is strictly prohibited.
• All content, including text, graphics, logos, and images on this website, is the property of Ilaria Glow and is protected by South African and international copyright laws.
• Unauthorized use of any material from this website is strictly prohibited.

7. Limitation of Liability

• Ilaria Glow will not be liable for any direct, indirect, incidental, or consequential damages that arise from the use of or inability to use this website, even if we are advised of the possibility of such damages.

Ilaria Glow products are cosmetic products intended for external use only and are designed to support general hair, skin, and wellbeing care.

Individual results may vary depending on factors such as hair type, skin type, lifestyle, and consistency of use.

While we formulate our products to be as gentle as possible, customers are advised to review ingredient lists carefully and perform a patch test prior to full use, particularly if they have sensitive skin, allergies, or underlying conditions.

Ilaria Glow shall not be held liable for any adverse reactions, irritation, or damages resulting from misuse of products, failure to follow instructions, or failure to review ingredient information prior to use.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Customers with specific concerns are advised to consult a qualified professional.

9. Amendments to Terms

We reserve the right to modify these terms at any time. Changes will take effect immediately upon posting on the website. Continued use of the website signifies acceptance of the updated terms.

10. Governing Law

These terms and conditions are governed by the laws of South Africa. Any disputes arising from or in connection with the use of this website will be subject to the jurisdiction of the South African courts.